We apologize for the inconvenience if you have received a damaged or defective pre-owned item from lululemon Like New. Your satisfaction and trust are important to us. This guide will help you understand your options and walk you through the steps to resolve this issue smoothly.
Your Options for a Damaged Item
When receiving a damaged or defective item, you can Return the item for a full refund.
How to Return a Damaged Item for a Full Refund
Follow these steps to return your damaged item and receive a refund:
- Go to our return page at https://likenew.lululemon.com/returns/search
- Enter your order number and email address to access your order history and locate the damaged item.
- Select the damaged item and generate your free return shipping label.
- Ship the item back to us using the provided return label as soon as possible.
- Once we receive and inspect the item, we will issue a full refund to your original payment method.